Managing Complex Service Systems

by: Richard Taylor - Christopher Tofts

Managing Complex Service Systems
Author: Richard Taylor, Christopher Tofts

Publisher: Springer-Verlag New York Inc.

Series: Service Science: Research and Innovations in the Service Economy

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Format: Hardback

Publication date: 29 June 2020

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ISBN: 0387097546 ISBN 13: 9780387097541

Managing Complex Service Systems by Richard Taylor - Christopher Tofts

Presents a scientific approach to the analysis, design and management of complex information systems enabled services. This book includes case studies that illustrate how the techniques described can be employed in large scale, real world examples that are developed to match the theoretical and practical presentation. Top page

Complete description

This book establishes and communicates a scientific approach to the analysis, design and management of complex information systems enabled services. Case studies illustrate how the techniques described can be employed in large scale, real world examples that are developed to match the theoretical and practical presentation. The authors reframe the problem of analyzing a complex service system from an 'understand the system' view to an 'understand it under control' perspective. This fundamental change recognizes that service systems are largely constructed and should be treated differently from natural systems, something that has typically been ignored in the past. By shifting to a view in which the systems dynamics over the full range of significant factors - people, the economic and physical environments, as well as technology options - are understood, many of the pitfalls that have sunk large projects in the past can be avoided. Top page

General info

Publisher & Imprint: Springer-Verlag New York Inc.

City: New York, NY

Pages: 276

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Age recommended: Professional and scholarly

Subject Indexing & Classification Dewey:(DC22) 658.4038011 Library of Congress Subject: Chemistry, Physical organic

Record updated at: 29 May, 2013 time: 13:09


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